To address any dietary needs, we kindly ask that guests indicate their requirements in the booking notes before confirming their order.

Seating will be allocated subject to the packages booked. Groups must ensure they select the same packages to be seated together on the day / night.

Our event age limits adhere to the legal drinking age of the host country, which may vary by location. This event is 21+, and venues often enforce a 'Check 25' policy. Guests appearing under 25 must bring valid ID, including Passport, National ID, or Driver's License. The venue may deny entry without valid ID.

Please be aware that all deposits processed via the Secret Parties website are non-refundable. Each deposit, when ordering on our website, is on a per-person basis and cannot be applied to adjust the total order price in case of event day changes. For ticket purchases through third-party companies, we advise you to adhere to their specific cancellation policies. Our event cancellation and refund policies are event and venue specific and will be addressed individually. To initiate a cancellation, please send us an email at bookings@secret-parties.com with all the relevant cancellation details for proper assistance.

Please be aware that when you purchase prepaid tickets or make table deposits, the venue and event management retain full discretion. Secret Parties has no influence over this process, and entry is contingent on several factors to ensure fairness. Refunds for ticket or deposit payments will not be issued if entry is denied for the following reasons: 1. Influence of drugs 2. Deemed excessively intoxicated 3. Lack of valid age-verification ID (as specified above) 4. Non-compliance with the venue's dress code (all Secret Parties dress code details are available on the event pages of our website). The venue's decision at the door regarding any of these criteria will be final.

Secret Parties cannot assume responsibility for the loss or damage of personal belongings. We advise all guests to promptly notify the venue if they discover any lost or stolen items for proper assistance.

Secret Parties may use event photographs/videos without express written consent. Images will not include full names or personal information without approval. To opt out of image recording, inform the photographer, event organizers, or contact Secret Parties in writing. By not doing so, you agree to release Secret Parties from any claims related to image use. Unauthorized use of Secret Parties media requires written permission from an authorized representative

For general inquiries or to file a complaint, kindly reach out to us through the 'Contact' page on the Secret Parties website. We strive to address all queries within 48 hours.

A representative from Lucky Fish will contact you in advance of the booked event date to charge you the remaining balance for your booking. This is to make your experience when arriving at the venue more streamlined. Should you wish to pay this sooner, please get in touch with Lucky Fish to request the payment link on the following numbers - Landline: +971 45693447 OR WhatsApp: +971 585050202

Self parking is available in the basement parking of Palm West Beach. Guest car registration place must be validated at Lucky Fish reception to redeem free parking.